We constantly strive to nurture our people and improve our products and services to make what we have to offer the best-in-class. Not all holidays are created equal, so whether youre hopping over to Italy for a weekend, or planning an epic worldwide tour, youll want to tailor your expat policy to cover you properly. Many thanks. Opening Times. Those aged under 71 can have a single maximum trip duration of 50 days (which can be upgraded to 100 days for an additional premium if agreed). I have had an Annual policy with Staysure for the past 3 years. Find out how we combat fake reviews. We had a Staysure travel insurance policy with extra cruise cover which included compensation for missed ports. Date of experience: April 28, 2023. We take any complaint and feedback about our products and services and marketing very seriously and we would like to investigate this further. Northampton We have travelled over the last few years to visit family who live in the EU and discovered Staysure after comparing web-sites. The renewal administration works very well. Theres no jargon in our rights guides. So you can be confident that youve got the right cover, thats tailored just for you. Found 5 phone numbers: +44 844 692 XXXX +34 952 76 3XXXX . Best and worst companies at resolving issues. Staysure in Northampton, ENG What email should the hiring manager contact you at? ?KEkl3gI9]}WS?Zso0sKEr_~|l-S. Keep all your correspondence in one place, Go straight to the correct contact point within an organisation, Make use of a series of simple templates to help make raising your complaint as simple and quick as possible, Receive reminders when you get a response from a company or organisation, Get an automatic notification when it's appropriate to escalate your case to the next management level within a company, Package up and send off the whole history of your complaint to an ombudsman or other regulatory body if necessary. Please email us at complaints or call us on +34 952 010 024. or write to us at: Customer Services Manager, Staysure Expat, Britannia House, 3-5 Rushmills Business Park, Bedford Road, Northampton, NN4 7YB. See the latest vacancies here at Staysure. Since I was overseas at the time I did not have all my policy details to hand. Covering your medical conditions on your expat travel insurance is worth doing right. Available 24/7, it's the easiest way to view your documents or to make any changes. e't_C}%hi4nNm3hI+1+IV4e}hc?U;!%4AaZlz29:? Sat. 78% of customers on the site have rated Staysure travel insurance as 'Excellent' citing great customer service and competitive prices. Find out how we combat fake reviews. My Staysure - Staysure For complaints regarding the policy sale and service. I called back 2 weeks after, got through to Toby, he too sounded so friendly, he got me through to Lucy. One had ceased, one had medication altered, one was unchanged. We also ensure all reviews are published without moderation. Very easy site to useeven when I forgot an existing medical condition for my hysband it was simple to amend onlineHave never had to claim thankfully so hope that is just as easy if we ever have to having had awful experience with a pet insurance company recently! Staysure Travel Insurance Reviews | Read Customer Service Reviews of This option increases your single item, Personal Baggage cover beyond the standard 450, up to 1,000. We have now been waiting weeks for a decision on a relatively small claim for a two day hospital admission in Europe. Get a Quote today. Because my husband has a pre -existing medical condition it was reassuring to find a company that was easy to talk to on the phone to be able to choose the correct cover. Accessing and responding to inquiries is a challenging process with little to no support, as the company evades responsibility through convoluted rules and games. Thank you for choosing Staysure! Report Job. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. very helpful staff if you need to query any thing. Aug 7, 2015. I needed to see a doctor during my holiday and Staysure gave me a reassuring service. Information provided by various external sources. Industry. Isla Graciosa, 1, 28703 San Sebastin de los Reyes (Madrid), Espaa). Anyone can write a Trustpilot review. When I complained the agent more or less said" take it or leave it"! Check out what 271,027 people have written so far, and share your own experience. We constantly strive to be the best in our sector; creating a dynamic culture that encourages ideas, working together as one team and adopting a vision that sets us apart from the competition. I was renewing our insurance for one year. STAYSURE.CO.UK LIMITED - Free company information from Companies House including registered office address, filing history, accounts, annual return, officers, charges, business activity . Travel with confidence with award-winning Travel Insurance for your next break. Lucy (unsure of surname) was wonderful. I have renewed based on previous claims experience and the fair treatment of cover offered during Covid. 03330 068025 Mon - Fri: 9am - 5pm Sat/Sun: Closed. 0000020525 00000 n Staysure Group has announced its acquisition of ROCK Insurance Group, a leading travel insurance white labelling and partnerships business. . GB. We automatically connect you to contacts at thousands of household names, ombudsmen and regulators to find a resolution. We phoned Staysure on the recommendation of a friend and the telephone staff were most helpful; they advised us how to save even more on what was already a great deal. 3-5 Rushmills Business Park, The young lady i spoke with was very knowledgable of the insurance i needed all in a very friendly manner. Please use the following address to get in contact with us. This company however are dragging their feet and causing undue distress to an elderly couple and especially my father who blames himself for all the money lost on the holiday. Telling us about your conditions is simple and straight-forward. You can change your cookie settings at any time. Enter a name to find & verify an email >>> . Call our UK contact centres free. My insurance company sorted our claim within a week. I was treated with patience and respect during what turned out to be a complicated phone conversation, including receiving a call back when my phone died. 40 reviews. Please allow 28 days for all marketing to cease.I apologise for any inconvenience caused. As title suggests, recommend staysure to anyone. Automotive. We called and were promised calls back but never received any, when we called again operators said there were no previous calls recorded but when we insisted and gave names and times of who we had spoken to they found the calls. There are 48 customers that Staysure, rating them as bad. Documents arrived sometime after i went on holiday.Dated 10 days before i left so i dont know exactly when they turned up.Supposed to be 5 workingdays .Also seemed the cost had spiralled from previous year (again documents late, arrived after I left) Very unsatisfactory. 5 reviews. Or if calling from outside the UK +44 1604 210 845. Signed on line for account no problem but Once accessed it would not allow me to enter my details, name etc. Our policies are written in English, making it easier to understand what youre covered for. Staysure Travel Insurance is administered by Howserv Limited which is registered in England and Wales number 03882026. Staysure Travel Insurance is administered by Howserv Limited which is registered in England and Wales number 03882026. Registered office: Britannia House, 3-5 Rushmills Business Park, Bedford Road . We'd also like to use analytics cookies so we can understand how you use our services and to make improvements. I am still waiting Subject: COMPLAINT To whom it may concern Last month, due to a serious allergic reaction I had to cancel travel plans. As most of our team are working from home, we might take a little longer to take your call. Contact Number: Contact Email: Founder: No of employees-Founded: 2004: Revenue-Staysure top contacts. Sun. Staysure Travel Insurance is administered by Howserv Limited which is registered in England and Wales number 03882026. Staysure PGA Seniors Championship moves to Scotland. Dear KBThank you for your comments.I am very happy to hear we have been able to offer you a good deal and our staff were helpful and knew what they were talking about.Thank you for choosing StaysureKind RegardsShanice. After two successful years at Formby Golf Club, the flagship event of the Legends Tour, the Staysure PGA Seniors Championship heads north to Trump International, Scotland in Aberdeenshire. 0000266785 00000 n Purchasing this product was easy enough but once we needed to claim things were not so easy. An insurance company that ignores its policy holders - who will often be contacting them when they most need help - is NOT a good insurance company Thanks for asking me to rate you in one of your constant and annoying emails, Staysure. PDF CANCELLATION CLAIM FORM - Staysure 0000020108 00000 n We are pleased to hear our colleagues were helpful, efficient and provided excellent service. I had to change one thing and he was very calm and talked me through the process. Eventually just went on to website, continued to end, entered bank details, went on to bank app and page was lost when tried to go back to complete policy.Phoned Staysure and first lady didn't seem to understand me and I was cut off. Shoppers saved an average of $14.58 w/ Staysure Expat Travel Insurance discount codes, 25% off vouchers, free shipping deals. However, if you'd rather complain directly, you can use the above address to contact Staysure. Or you can visit our Help Centre to see if weve already answered your question. Anyone can write a Trustpilot review. Think prices/ service good apart from this. The website was eady to use and the cost of the holiday insurance was very reaonable.I hope I could still give 5 stars if I ever needed to make a claim. The customer helpline was really good & the person I spoke to was really helpful & went through everything with me to make sure we got the best deal. So you can be confident that youve got the right cover, thats tailored just for you. Registered ofce: First Floor, Grand Ocean Plaza, Ocean Village . Joanne was excellent at listening and explaining my options for cover. 0000006632 00000 n 202 45 On My Staysure, you can update your address and contact details, including telephone number and email address. Easy to insure and we had a discount voucher making it even better value. 0000296574 00000 n If you remain unsatisfied with our response you will be able to escalate your complaint to the Financial Ombudsman Service, whose details will be included in our response. 0000018906 00000 n Verification can help ensure real people write reviews about real companies. Over 500 people work across our brands and our head office is in Northampton. Thank you for choosing Staysure! Good Value. We hope you have a lovely holiday! Tel: +44 (0)1403 289162 Fax: +44 (0)1702 427173 . In two separate emails (that I am happy to forward FYA) Ms X assured me that I was covered for cancellations, so, although still unwell,I organised a doctors visit to confirm the problem, get a certificate, prepared a claim and sent it to the relevant dept. Companies can ask for reviews via automatic invitations. We also ensure all reviews are published without moderation. BTW she is 80 and cannot use a computer, and certainly does not know how to get her documents or create and use an account. Lastly, I gave my friends name to get 20 per cent discount which I happily recieved but my friend missed out as I completed policy by phone and not Internet. After several lengthy phonecalls from overseas, each time with a waiting time of 5-10 mins, I was put through to a person at the Claims dept who reiterated that my policy did not cover cancellation. Learn more about Resolver Pro and how to claim your business. Address Northampton, ENG. I got no satisfactory answer to my belief that I had 12 months cover incl. . trailer <<358345583C984982A7E5E060CC482ADD>]/Prev 795543>> startxref 0 %%EOF 246 0 obj <>stream We're so passionate about covering pre-existing conditions that we're now . 0000017729 00000 n It can also help reclaim expenses when you lose or damage your ski equipment as well as cover the costs of unused ski passes, piste closures and avalanches. We are always looking for talented individuals, and you may just be what we are looking for If you want to join the UKs most trusted travel insurance brand and be part of our success story - wed love to hear from you. Those who are up to 85 can travel up to 35 days at a time. Our free holiday insurance with our bank had come to an end so it was time to enter the world of trying to find the best deal!! Easy 1-Click Apply (STAYSURE) Data Protection Advisor job in Northampton, ENG. Staysure is a private company. 0000007238 00000 n Dear Ms X; thank you for this response that I have waited over two months to receive and which, as usual, does not offer an apology and totally ignores the facts, namely: a) I was give totally false information by a member of your staff not once, but twice b) Your claims department was extremely rude to a person in distress calling from overseas. 0000006892 00000 n Please call our customer service team who will happily investigate the matter further for you.Many Thanks. Staysure Travel Insurance is arranged by TICORP Limited which is registered in Gibraltar company number 111526. I am happy with the cover the policy provides. Thank you for choosing StaysureKind regards, Emma. Staysure Complaints Email & Phone | Resolver UK 0000003404 00000 n 2023 Resolver Consumer Online Limited. Howserv Limited is authorised and regulated by the Financial Conduct Authority FRN 599282. Find out more about Staysure and get your travel insurance quote today 2023 Trustpilot, Inc. All rights reserved. Dear Mr Morrow Thank you for taking the time to leave us this feedback.I am sorry to hear that your documents did not arrive in time for your trip. Registered office: Britannia House, 3-5 Rushmills Business Park, Bedford Road, Northampton, NN4 7YB. I was able to complete my claim online and upload copies of the letters from P&O. Staysure - Email & Phone of top management contacts Sat. Registered ofce: First Floor, Grand Ocean Plaza, Ocean Village, Gibraltar. Excellent customer service. Please use the following address to get in contact with us. I welcome your feedback on this matter. Staysure PGA Seniors Championship 2022 24 - 28 August 2022 . Staysure Travel Insurance is arranged by TICORP Limited which is registered in Gibraltar company number 111526. Find out how we combat fake reviews. Here are 8 tips for writing great reviews. As I had just had a pacemaker fitted a couple of months before I was a little apprehensive about questions and cost but the questions were very straightforward and the cost although not cheap was not as much as I was expecting. We use cookies to make our services work and collect analytics information. To contact our press team, please email [email protected]. Staysure Travel Insurance Reviews | Read Customer Service - Trustpilot Can only give a reveiew on the quote offered using the website. Bedford Road Get a Quote today. Travel with confidence with award-winning Travel Insurance for your next break. When I began to read out the relevant emails from Ms X saying that I WAS covered, she very rudely interrupted me , saying "Look can you stop pressing all the buttons on your phone and making all that noise!" People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Share. Get started now and lets get this sorted. We also ensure all reviews are published without moderation. In most cases (excluding motor )I am happy to go with them. Do you agree with Staysure Travel Insurance's 4-star rating? Thank you for choosing Staysure Kind regards, Ross. Call our UK contact centres free. Travel Insurance . Good price and easy to fill in medical history. Extremely pleasant employee who explained everything and even had time to chat which is unusual these days but put me at my ease. Staysure PGA Seniors Championship 2022 - Legends Tour This is usually very trying but I saw an advert in one of my magazines for Staysure Insurance & gave them a ring. Expat Travel Insurance | Holiday Insurance for UK Expats | Staysure Expat Want to help others get their issues sorted fast or see the latest updates about how Resolver can help you? Staysure Expat Claims . Finished within a few minutes and documents came through safely. If you are a British National, a spouse or dependant of a British National and permanently lived in either France, Spain or Portugal for six of the past 12 months then you may be eligible to take out an Expat Travel Insurance policy. We may take up to 7 working days to respond to post. Staysure is a Financial Services company and has headquarters in Northampton, England, United Kingdom. Payment through a mamber of staff was reasonably efficient but there was a long delay before the person was available. We are working with industry leaders, regulators and government to make your voice heard and improve customer service. Found the staff helpful and they knew what they were talking about.I got good deal and paperwork received quickly. Thank you Staysure. We may take up to 7 working days to respond to post. Thank you for your feedback and your kind comments, we will pass your comments on to the team. Write To Us - Staysure Support Read 3 more reviews about Staysure Travel Insurance. Staysure specialises in financial services. You can be certain that youre talking to the right person at the right time. We inspire, motivate and empower our employees to be the very best through a clear vision and live by the Staysure Group values. The trip youre looking to cover with your Expat Travel Insurance must also start and finish in your (non UK) home country. We are pleased you found our colleagues helpful and knowledgeable.Thank you for choosing Staysure Kind regards, Emma. It is not recommended to purchase travel insurance from this third party, as you may incur significant financial losses without proper assistance. Available 24/7, it's the easiest way to view your documents or to make any changes. 0000318456 00000 n | Read 220,861-220,877 Reviews out of 220,877 Most companies seem to make enquiring hard work, and very reasonably priced too. The agent told me that I had to pay an EXTRA 68 to cover the final 6 months. This will then allow you to change your email address, please note you'll need to enter your email twice to confirm the new address and then click 'Update'. . I contacted Stay Sure as I was unsure about insurance whilst undergoing investigations and awaiting a diagnosis. Ann Gwendolen Roberts. 0000258181 00000 n Very easy to make a change to my policy. Very good customer service and prices are good. Staysure Travel Insurance Reviews | Read Customer Service Reviews of With an Expat Annual Travel Insurance Policy, all travellers up to 85 can spend up to 183 days in their policy year on holiday. Your colleagues on telephone or online chat could not help me so not happy, Made a claim last year when I had a bad fall came back of holiday and you soughted my medical expenses out with no messing about brilliant no hassle and got a really good price for this year's travel insurance you come Highley recommended . So you can be confident that youve got the right cover, thats tailored just for you. Available on Comprehensive Annual policies only. At the home of travel insurance, we strive to be the best at what we do. NEW UPDATE AFTER RECEIVING YET ANOTHER BLAND EMAIL FROM A STAFF MEMBER AT STAYSURE REFUSING a) to apologise for their error or b) to reply directly to my clear criticism of their service as outlined below. View job description, responsibilities and qualifications. 0000004682 00000 n Mon - Fri. 8:30am - 8:00pm. Thank you Staysure. 0000275647 00000 n I got to A&E where I was seen immediately and was able to call Staysure. We have stayed with this company even although we compare web- sites every time, as we feel they give reliable, unfussy service ( having been in a situation where we needed advice) and are reasonably priced. All my questions were thoroughly answered and my concerns were considered. 0000021984 00000 n 0000020817 00000 n Youll also need to be registered with a doctor in your (non UK) home country, who can grant access to your medical records if something goes wrong. Britannia House, It was founded in 2004. Dear Michael WilliamsThank you for your comments. Find out more about Staysure and get your travel insurance quote today 2023 Trustpilot, Inc. All rights reserved. The telephone consultant I spoke to was clear and easy to understand. Britannia House, 3-5 Rushmills Business Park, Bedford Road Northampton NN4 7YB. 0000284821 00000 n Nice touch to email 2 days before I was leaving for holiday to remind to take my policy papers with me and offer my a new copy if I had lost the original copy. Staysure Travel Insurance is administered by Howserv Limited which is registered in England and Wales number 03882026. Its quick, easy and totally free. Resolver is free. %PDF-1.5 % 0000250391 00000 n The call centre staff were helpful & efficient. Over 700 people work across our brands and our head office is in Northampton. 0000249488 00000 n This rating has decreased by -11% over the last 12 months. Full-Time. TICORP Limited is authorised and regulated by the Gibraltar Financial Services Commission and trades into the UK on a freedom of services basis, Financial Conduct Authority FRN 663617. If you can prove you are not entitled to a TSE card, or the new GHIC provided by the UK Government, your cover will be valid. Over 500 people work across our brands and our head office is in Northampton. Dear Ms Woolley,Thank you for taking the time to leave a review.It is great to hear that the price was good and you found it easy to fill in your medical history.Thank you for using Staysure.Kind regardsRoss. Thank you, I have found it difficult to get confirmation/ documents relating to the policies I have taken out. Contact Us | Help and Support Page | Staysure All rights reserved. Just raise a case and leave feedback after. Consequently I always get a quote from them for all my insurances. One very happy & satisfied customer. View our cookie policy here. 03330 068025 Mon - Fri: 9am - 5pm Sat/Sun . Unfortunately Trustpilot does not allow us to post our contact details in these replies. When I contacted Ms Xabout this, she told me to contact the claims dept. We have used Staysure for several years now, always easy to arrange and no problems encountered for travellers with Parkinson's, Information provided by various external sources. If you need to make a claim, having an Excess Waiver means you wont have to pay any excess from your own pocket for each item youre claiming for. Save BIG w/ (14) Staysure Expat Travel Insurance verified coupon codes & storewide coupon codes. 0000284751 00000 n You can make most changes, including this one to your policy online through MyStaysure, including upgrade your policy, adding additional cover options and changingyour personal details. 0000003186 00000 n Not a good outcome regarding her referral. Staysure Group | LinkedIn It is set to be a mutually beneficial business decision that will expand the group's customer base and allow Staysure Group access to sell ROCK's innovative products and services. Dear Ms Allen,Thank you for taking the time to leave a review.I am delighted to hear the agent was knowledgeable and helpful.Thank you for using Staysure.Kind regardsRoss. Would be nice if all documentation could be saved as PDF on a mobile phone/tablet instead of carrying the bunch around with you. We are pleased you find the process straight forward and price reasonable. Whether you have a question about payment methods when buying a new policy, or how you can make a change to your existing policy, here youll find answers to those questions below. Find the amenities and service you expect at SureStay Plus. Thank you for choosing Staysure! With Resolver you can send your case to key ombudsmen and regulators including: Resolver is not affiliated to, linked with or otherwise endorsed by Staysure. If you ever need to claim then it is a total nightmare how on earth did they reach their status, Thank you for taking the time to leave your feedback. Company Overview for STAYSURE.CO.UK LIMITED (05142148) Filing history for STAYSURE.CO.UK LIMITED (05142148) People for STAYSURE.CO.UK LIMITED (05142148) We're hiring a superstar Group SEO Manager. TICORP Limited is authorised and regulated by the Gibraltar Financial Services Commission and trades into the UK on a freedom of services basis, Financial Conduct Authority FRN 663617. We use some essential cookies to make our services work. 9:00am - 5:30pm. It is a requirement expat policyholders living in Spain need to have a TSE card. 0000009432 00000 n Well always be on hand with guidance and support to help you get the results youre looking for. Replies to negative reviews in < 24 hours, Read 1 more review about Staysure Travel Insurance. This website uses cookies to enable essential site functionality, as well as marketing, personalised ads, and analytics. email: info@csal.co.uk / www.csal.co.uk . Good Service call handler was knowledgable and helpful. Dear Mrs CG JonesThank you for your comments. They are the driving force behind our exponential growth, numerous product awards and creation of our market leading travel products. I was extremely impressed to receive the call at EXACTLY the promised time arranged. Service was second to none. Contact details. Resolver can help you send your complaints to Staysure. declared conditions. 0000016559 00000 n Email us: You can also email us at info@staysure.co.uk Postal Address: If you prefer you can write to us at the following postal address: Britannia House, 3-5 Rushmills Business Park, Bedford Road Northampton NN4 7YB
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